Legal
Terms of Service
Effective date: July 20, 2026
Please read these Terms of Service carefully before using DocVault. By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Parties and Agreement
These Terms of Service ("Terms") form a legally binding agreement between GetDocVault, Inc. ("DocVault", "we", or "us") and the entity or individual ("Customer", "you") accessing or using the DocVault platform (the "Service") at getdocvault.com and associated subdomains.
If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
2. Description of Service
DocVault is a B2B SaaS platform that enables compliance and sales teams ("Verifiers") to create compliance rooms, request Know-Your-Business (KYB) documents from their counterparties ("Clients"), and manage document review workflows. The Service includes document upload, storage, access-controlled sharing, and associated notifications.
3. Accounts and Access
3.1 Registration
To use the Service, you must create an account with accurate, complete information. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.
3.2 Authorized Users
Customers may invite employees and contractors ("Authorized Users") to use the Service under their subscription. Customers are responsible for ensuring Authorized Users comply with these Terms. Each seat is for one named individual; sharing credentials is not permitted.
3.3 Account Security
You agree to notify us immediately at legal@getdocvault.com upon discovering any unauthorized use of or access to your account. We are not liable for losses resulting from unauthorized access due to your failure to safeguard credentials.
4. Subscription and Payment
4.1 Subscription Plans
Access to the Service requires a paid subscription. Pricing, billing cadence, and seat counts are set forth in the order form or invoice agreed upon at time of purchase. All fees are quoted in USD unless otherwise stated.
4.2 Billing and Renewal
Subscriptions are billed annually in advance unless otherwise agreed. Subscriptions automatically renew at the then-current price unless either party gives written notice of non-renewal at least 30 days before the renewal date.
4.3 Taxes
All fees are exclusive of taxes, levies, or duties. You are responsible for paying any applicable taxes.
4.4 Late Payment
Unpaid invoices more than 15 days past due may result in suspension of the Service. We will provide at least 7 days' written notice before suspension.
4.5 No Refunds
All fees are non-refundable except as required by applicable law or as expressly agreed in writing. If we terminate your account for reasons other than your breach, we will refund any prepaid fees for the unused portion of your subscription term.
5. Customer Data
5.1 Ownership
You retain all rights, title, and interest in the documents, files, and data you upload to the Service ("Customer Data"). These Terms do not grant us any intellectual property rights in Customer Data.
5.2 License to Operate the Service
You grant us a limited, non-exclusive, worldwide license to store, process, and transmit Customer Data solely to operate and improve the Service on your behalf and in accordance with your instructions.
5.3 Your Responsibilities
You are responsible for the accuracy, legality, and quality of Customer Data. You represent that you have obtained all necessary rights and consents to upload Customer Data and that doing so does not violate any applicable law or third-party rights.
5.4 Data Processing
To the extent Customer Data contains personal data subject to GDPR or similar regulations, we act as a data processor on your behalf. Our processing activities are described in our Privacy Policy and any applicable Data Processing Agreement (DPA) executed between the parties.
5.5 Data Deletion and Retention Settings
Upon termination of your subscription, we will retain Customer Data for 30 days during which you may request an export. After 30 days, Customer Data will be permanently deleted from our systems, except where retention is required by law.
The Service also deletes documents automatically under retention settings you control: by default, documents in a room are permanently deleted 90 days after the room is approved. The scheduled deletion date is displayed in the room, and you may extend, shorten, or disable it, or delete documents immediately. You are responsible for configuring retention to meet your own legal and regulatory obligations and for exporting any documents you need before a scheduled deletion. Deletion is irreversible, and we are not liable for the loss of documents deleted in accordance with your retention settings.
6. Acceptable Use
You agree not to use the Service to:
- Violate any applicable law or regulation
- Upload material that is illegal, fraudulent, defamatory, obscene, or that infringes third-party intellectual property rights
- Attempt to gain unauthorized access to any portion of the Service or its related systems
- Reverse engineer, decompile, or disassemble any part of the Service
- Transmit malware, viruses, or other harmful code
- Circumvent or disable any security or access control feature
- Use the Service for competitive intelligence or to build a competing product
- Exceed usage limits or otherwise interfere with the integrity or performance of the Service
We reserve the right to suspend or terminate access for material violations of this section immediately and without prior notice.
7. Security and Compliance
We maintain a security program aligned with SOC 2 Type II principles covering availability, confidentiality, and security. Our program includes:
- Encryption in transit (TLS 1.2+) and at rest (AES-256)
- Role-based access control and audit logging
- Regular security assessments and vulnerability reviews
- Incident response with notification to affected Customers within 72 hours of a confirmed security breach
Upon written request, and subject to a mutual NDA, we will provide a summary of our most recent SOC 2 report or relevant security certifications.
8. Intellectual Property
8.1 Our Property
We retain all rights to the Service, including its software, design, features, documentation, and trademarks. Nothing in these Terms transfers any ownership of our intellectual property to you.
8.2 Feedback
If you provide suggestions, ideas, or feedback about the Service ("Feedback"), you grant us a royalty-free, irrevocable, worldwide license to use that Feedback without restriction or compensation to you.
9. Confidentiality
Each party may receive confidential information from the other. Each party agrees to protect the other's confidential information with at least the same degree of care it uses to protect its own confidential information (but no less than reasonable care), and not to disclose it to third parties except as needed to perform obligations under these Terms or as required by law.
Customer Data is deemed Confidential Information of the Customer.
10. Warranties and Disclaimers
10.1 Our Warranties
We warrant that: (a) we have the right to provide the Service; (b) the Service will perform materially in accordance with our documentation; and (c) we will not knowingly introduce malware into the Service.
10.2 Disclaimer
Except as expressly stated in these Terms, the Service is provided “as is” and “as available.” GETDOCVAULT, INC. DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ALL ERRORS WILL BE CORRECTED.
11. Limitation of Liability
To the maximum extent permitted by law, GETDOCVAULT, INC.'S AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. IN NO EVENT WILL EITHER PARTY BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
These limitations apply regardless of the theory of liability (contract, tort, strict liability, or otherwise) and even if a limited remedy fails its essential purpose. Some jurisdictions do not allow the exclusion of certain damages, so these limitations may not apply to you.
12. Indemnification
You agree to indemnify, defend, and hold harmless GetDocVault, Inc.and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service in violation of these Terms; (b) Customer Data; or (c) your violation of any applicable law or third-party rights.
13. Term and Termination
13.1 Term
These Terms remain in effect for the duration of your subscription and any renewals thereof.
13.2 Termination for Cause
Either party may terminate these Terms immediately on written notice if the other party materially breaches these Terms and fails to cure the breach within 30 days of receiving written notice specifying the breach.
13.3 Termination for Insolvency
Either party may terminate these Terms immediately if the other party becomes insolvent, makes an assignment for the benefit of creditors, or enters bankruptcy or receivership proceedings.
13.4 Effect of Termination
Upon termination, your right to access the Service ceases immediately. Sections 5, 8, 9, 10, 11, 12, 14, and 15 survive termination.
14. Governing Law and Disputes
These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law provisions. Any dispute arising out of or relating to these Terms will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, with proceedings conducted in English. The parties waive any right to a jury trial. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction.
15. General Provisions
15.1 Entire Agreement
These Terms, together with any order forms, DPAs, or addenda, constitute the entire agreement between the parties regarding the Service and supersede all prior agreements and understandings.
15.2 Modifications
We may update these Terms from time to time. We will notify Customers of material changes by email at least 14 days before the change takes effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.
15.3 Waiver and Severability
Failure to enforce any provision does not constitute a waiver. If any provision is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions remain in full force.
15.4 Assignment
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets with notice to you. Any unauthorized assignment is void.
15.5 Force Majeure
Neither party is liable for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, war, government actions, or internet infrastructure failures, provided the affected party gives prompt notice and uses commercially reasonable efforts to resume performance.
15.6 Notices
Legal notices to us must be sent to legal@getdocvault.com. Notices to you will be sent to the email address associated with your account.
15.7 No Third-Party Beneficiaries
These Terms do not confer any rights on third parties.